General Terms and Conditions | WinCraft

1. Introduction
This document contains the official General Terms and Conditions (GTC) of the website wincraft-casino.org. By using the website, users automatically accept the provisions set out in this document. The platform’s services are available exclusively to adult (18+) players.
The website is operated by Casiworx N.V., a company registered in Curaçao (registration number: 163922). All activities are regulated by Curaçao eGaming. By playing on the website, the user agrees to comply with the following conditions.

2. Conditions of Use
The services of wincraft-casino.org are available only to users who:

  • are at least 18 years old
  • live in a country where online gambling is not prohibited
  • accept the GTC, Privacy Policy, and Bonus Terms
  • provide real data during registration

The casino reserves the right to verify the user’s age and place of residence at any time. Accounts created by minors will be immediately terminated.

3. Registration and Account Use

3.1 Account Creation
The following data must be provided during registration:

  • Full name
  • Date of birth
  • Valid email address
  • Unique password
  • Country of residence

Each natural person may only have one account. Maintaining multiple accounts, registering multiple times from the same household IP address, or using shared payment methods is prohibited.

3.2 Account Suspension and Deletion
The casino reserves the right to suspend or delete an account in the following cases:

  • Providing false data
  • Fraud or bonus abuse
  • Suspicious transactions
  • General violations of the rules

4. Bonus Conditions
Activating and using bonuses is subject to specific rules, including:

  • All bonuses are subject to wagering requirements (x40–x70)
  • Bonuses are valid for 10 days (24 hours in the case of Free Spins)
  • The maximum winnings are 10 times the bonus or deposit amount
  • The maximum bet while using a bonus is 5 EUR
  • Only one active bonus is allowed at a time
  • Saving or restarting Free Spins after activation is prohibited

In case of bonus hunting, abuse, or multiple account usage, both the bonus and winnings may be deleted.

5. Game Use and Software
The games available on the website are provided by licensed suppliers. All games are based on RNG technology and are tested by external auditors.

It is prohibited to:

  • Use bots or automated software
  • Exploit software bugs
  • Log in simultaneously from multiple devices for bonus purposes
  • Use prohibited strategies such as delayed bonus round activation

The casino reserves the right to investigate any player activity and exclude them immediately if necessary.

6. Deposits and Withdrawals

6.1 Available Payment Methods:

  • Bank cards (Visa, Mastercard)
  • Cryptocurrencies (BTC, ETH, LTC, USDT)
  • Interac (for Canadian users only)

6.2 Minimum and Maximum Limits:

  • Minimum deposit: 5 EUR
  • Minimum withdrawal: 20 EUR
  • Maximum daily withdrawal: 1000 EUR
  • Weekly limit: 3000 EUR
  • Monthly limit: 10,000 EUR
  • Limits may increase on VIP levels

6.3 Withdrawal Conditions:
To process a withdrawal, the KYC procedure must be completed. The following documents may be required:

  • Valid ID document
  • Proof of address
  • Screenshot of transaction history

Withdrawal requests are generally processed within 1–24 hours unless additional checks are required.

7. Abuse and Sanctions
The casino reserves the right to immediately block or delete an account if the following abuses are detected:

  • Multiple accounts
  • Fraud, manipulation, or repeated promotional abuse
  • Using another person’s data or payment tools
  • Uploading forged documents

Sanctions may include:

  • Warning
  • Bonus cancellation
  • Account suspension
  • Legal action

8. Data Management
WinCraftCasino handles all data in accordance with the GDPR. Data is used only to provide the service, ensure regulatory compliance, and prevent fraud.
Further details are available in the Privacy Policy.

9. Jurisdiction and Governing Law
The service and interpretation of these terms are subject to the jurisdiction of Curaçao. In case of any legal dispute, the player agrees that the courts of Curaçao have exclusive authority.

10. Amendment of Terms
wincraft-casino.org reserves the right to amend these GTC at any time. The new terms take effect on the day of publication and are binding for all users from that moment onward.

11. Contact
Customer support:

12. Responsible Gambling
The user acknowledges that gambling involves risk and agrees to participate at their own responsibility. The casino supports responsible gambling by offering:

  • Deposit and play time limits
  • The option to request temporary or permanent self-exclusion at any time
  • Detailed information on responsible gaming is available on the Responsible Gaming page
  • While the casino provides warnings, responsibility for gambling decisions lies with the player

13. Bonus Exclusions
The casino reserves the right to:

  • Withdraw any bonus without prior notice
  • Make specific bonuses available only to certain countries or user groups
  • Exclude players who do not meet bonus conditions or are inactive
  • Apply personalized bonus conditions (based on VIP level)
  • Bonuses are non-transferable, cannot be converted to cash, and can only be used on designated games

14. Technical Issues and Game Interruptions
wincraft-casino.org is not responsible for damages or losses resulting from:

  • Interrupted internet connection
  • Browser or device malfunction
  • Server downtime or maintenance
  • Errors from the game provider’s side

In such cases, the system automatically logs the last valid game state. The game can be restored or voided based on the technical report.